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Business Office Clerk

Job Description



Department:                 Business Office


Job Title:                      Clerk #1


Classification:              Non-Exempt


Date:                            06/18/12


Reports To:                  Business Office Manager



Summary:                    The Office Clerk performs a wide range of responsibilities that are covered by their maximum qualifications and competencies. The office clerk conducts a myriad of office support and administrative functions within the business office.


Responsibilities:          Taking care of phones, front window, deposits, and posting.


Essential Job

Functions:                    Courtesy, Respect, Confidentiality, professionalism, and accuracy.


Accommodates and correlates incoming phone calls to the designated departments as well as paging throughout the entire organization 50%.

  • Answers questions and communicates clearly
  • Acts as resource to all areas within the business office
  • Performs patient admissions while adhering strictly to the standards set by hospital policy. Works with different ancillary departments to ensure patients get their tests completed in a timely manner
  • Establishes effective rapport with the patients and their significant others, hence creating a medium of open communication.
  • Must inquire about information regarding patient’s insurance
  • Maintains confidentiality of all information pertaining to the patient, either verbal or written and ensures that such information is used only on need to know basis to do the job.
  • Work with HIM and other departments for record requests


Posts Accounts Receivable (Daily) -50%

  • Post Hospital and Public Health payments to Accounts Receivable daily
  • Responsible for petty cash balance daily. Monthly, any receipts are turned into accounts payable for reimbursement
  • Works closely with the collection agency for all insufficient fund checks
  • Administer meal tickets to staff and outside customers
  • May assist in the billing department by providing them with pertinent information that will help ensure the efficiency and accuracy of the billing process
  • Balance and prepare Pharmacy, Public Health, and Hospital deposit daily
  • Prepare bank deposit and maintain recording spreadsheet
  • Running forms, preparing spreadsheets
  • Maintain and work up the reading of all the copiers in the building for number of copies and faxes as well as monitoring postage and ensuring postage is charged to the correct departments on a monthly basis

Continuous Professional Development -1%

  • Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise
  • Participates in hospital meetings and services organizations as required


Position Specifications


Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


Education and/or Experience:

High School Diploma:   Required


Experience:                   Office experience preferred. Basic computer skills are required.


Certificates, Licenses,

Registrations:                None required but any held applicable to the program description will be            



Reasoning Abilities:

Ability to carry out detailed written and/or verbal instructions. Ability to solve problems involving concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.



Must be friendly and helpful yet exhibit professionalism.


Working Conditions:

  • Subject to many interruptions
  • Large part of day is spent on computer entering date


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Occasional heavy physical effort (life/carry up to 25 lbs.)
  • Prolonged, extensive or considerable sitting
  • Prolonged use of computer