Departments‎ > ‎IT Department‎ > ‎Helpful Tutorials‎ > ‎

Resolving Network Printer Issues

To add a printer on your computer (if you don't have it as an option when printing)

1. Click "Start"
2. Click "Devices and Printers"
3. Click "Add a printer"
4. Select "Add a network, wireless, or Bluetooth printer". A window will appear displaying all available network printers.
5. Highlight the printer you wish to add from the list of available printers. Then click "Next"
6. Click "Next" through the rest of the screens to finish adding the printer to your computer. 

Account Tracking will need to be setup on certain printers. 

1. Click "Start"
2. Click "Devices and Printers"
3. Right click on the printer needing account tracking set up and select "printing preferences" on the menu that appears.
4. At the top of the "Printing Preferences" window click the "Basic" tab.
5. Click the "Authentication/Account Track" button on the right side of the window.
6. Enter your department code in the "department name" and "password" fields. 
7. Click "Verify", you should receive a confirmation that your code worked. If it does not, ensure that it was typed correctly then contact IT
7. Click 'OK' on each of the windows.

Remove/Re-Add the printer (if you have account tracking set up and are still experiencing problems)

1. Click "Start"
2. Click "Devices and Printers"
3. Right click the printer (a grey menu should appear)
4. Select "Remove Device" 
5. Click "Yes" to confirm
6. Select "Add a network, wireless, or Bluetooth printer"
7. Select the printer you wish to add from the list of available printers. 
8. Click "Next" twice then "Finish" 
9. Set up account tracking

If you are still experiencing issues after completing these step, or if you need assistance completing these steps, please contact MIS
Comments